Return Policy

Customer satisfaction is very important to us. Therefore, please carefully read our return policy below:

Return Period: You can return our products within 7 days of purchase. Return requests must be made within 7 days of receiving the product.

  1. Return Shipping Fees:
  • If the product is damaged or defective, the return shipping fee will be covered by us.
  • If the product is not damaged and the return is due to other reasons, the return shipping fee will be covered by the customer.
  1. Eligible Products for Return: Products must be in their original packaging, unused, and in a resellable condition. Certain products such as personal hygiene items and opened food and beverages cannot be returned.
  2. Return Process:
  • To initiate a return, please email us at info@viauto.com.tr or contact our customer service at
  • +90 [553-098-1110].
  • Once your return request is approved, we will send you an email with return shipping information and other necessary instructions.
  • Please send the product back to us in its original packaging along with the invoice.
  1. Refund Policy:
  • Once we receive the returned product, we will inspect its condition.
  • If the return is accepted, your refund will be processed within 5-7 business days and will be credited back to your original payment method.
  • Refunds for credit card payments may vary depending on your bank’s processing time.
  1. Contact Information:
  • If you have any questions or need more information about the return process, please email us at info@viauto.com.tr or contact our customer service at +90 [553-098-1110].

This return policy is designed to ensure customer satisfaction and make your shopping experience more secure. Thank you for your understanding and cooperation.